Contact
Email us. We read every message and usually reply within 2 business days.
The quickest way to reach us is email. We read every message and usually reply within 2 business days. We don't run a phone line or live chat, because email gives us your purchase details in writing and lets us look into a problem properly before we answer.
What to include
A little detail up front means we can help in one reply instead of three.
- Help with a purchase or access: the email address you used at checkout, or your order or payment ID, and your GitHub username if the problem is access to the private repository.
- Installation problems: the command you ran, the full error message, your operating system, and your Node.js version (run
node --version). - A specialist that didn't do what you expected: which specialist or command you used, what you asked, and what happened instead.
- Refunds: email within 7 days of buying with your checkout email or order ID. See the refund policy for how it works.
Reporting a security issue
If you think you've found a security problem on this website or in Agentsforce, please email us with the details and steps to reproduce it, and give us a reasonable time to fix it before sharing it publicly. Our security.txt has the same contact.
Feedback and ideas
Tell us which specialist you wish existed, which workflow you run every week, or where a specialist got something wrong. We read every suggestion, and improvements reach every customer through lifetime updates in the private repository.
Before you write
- The FAQ answers the most common questions about what you need, payment and updates.
- Our legal pages cover terms, privacy, refunds and our disclaimer.
- Agentsforce is independent of Anthropic. For problems with Claude, Claude Code or your Claude account, contact Anthropic support.
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